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Terms and Conditions

In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to The Decorating Centre.com.
Please read these terms & conditions carefully prior to indicating your acceptance. When you have understood the terms & conditions, please complete the registration process prior to ordering your selected products.
Prices and carriage charges quoted are subject to VAT, unless otherwise stated. They are subject to alteration without notice.

Payment

Payment may be made by either credit or debit card or Paypal. Orders are accepted on the condition that all products are sold subject to prices ruling at the date of despatch. The Decorating Centre.com uses Lloyds Merchant Banking to process all transactions. Lloyds Merchant Banking uses encryption technology to scramble your sensitive data and provide maximum security for transactions made online.

Availability

All items are subject to availability.

Delivery Charges

Carriage charges are calculated according to the delivery location and the overall weight of the order, vat is inclusive. Delivery is only available to addresses on the UK mainland, The Scottish Isles and Northern Ireland. Unfortunately, certain delivery locations are subject to increased carriage charges. These include The London Congestion Area, The Scottish Highlands and Isles and Northern Ireland. Please ensure you agree with the carriage charges prior to confirming your order. If any products are out of stock you will be notified at the earliest opportunity. All products must be paid for prior to delivery. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, please notify The Decorating Centre.com within 3 working days of receiving your delivery.

Delivery Address

Goods can be delivered either to your home or an alternative address. If paying by credit or debit card we recommend that goods are delivered to the address associated with the card.

Requests for deliveries to be made to an alternative address can raise security issues and verification under these circumstances may result in delaying your order.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include
weekends or national bank holidays). Deliveries to remote locations may take longer.

Courier deliveries should arrive between the hours of 8am - 7pm, Monday - Friday and must be signed for.
In the absence of a signatory, the courier will leave a card with a contact number for you to call to arrange
a convenient re-delivery time or for you to collect from the local depot.

Please note

Obviously, meeting the specified delivery time is very important to us, however, there are occasions out of our control that can affect these times including adverse weather conditions and vehicle breakdowns.
We will contact you if we become aware of any unexpected delays.
All shipments are governed by the Terms and Conditions of delivery as stated by each individual courier.
The Decorating Centre.com will not accept claims for liability or loss against late delivery of any goods.

Satisfaction Guarantee and Returns

If any product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Paints : Unfortunately, we are unable to accept the return of any paints that have been specially tinted for you. Please note that most of these paints are mixed specially to order and there can be slight variations between tins. For covering large areas requiring more than one tin it is recommend that you have all tins tinted together to ensure there is no variation. All tinted paints are quality checked and passed before being dispatched ensuring the colour is to an acceptable match to the colour ordered.
Wallpapers : We do not accept returns on wallpaper unless there is a fault with your product(s). We cannot accept returns if you decide to change your mind once your product has been ordered. If your wallpaper  is defective in any way or has a fault a replacement or full refund will be given as long as you notify us within five working days and the product is still with its original packaging and the sales receipt is present. Please note you should always check for wallpaper faults before and during hanging as we cannot be held responsible for decoration costs.

Errors & Omissions

In the event of a pricing error be it due to typographical, supplier error or any other unforeseen changes we shall have the right to cancel any orders placed at the incorrect price even after the order has been confirmed. If payment has been charged to your credit card and we cancel your order we will immediately issue a full refund for the value of the incorrect product including delivery charges.

Colour Accuracy (Paints & Wallpapers)

Do not rely on screen representation for colour accuracy. Paint colours can vary according to adjacent room colours and lighting conditions. We advise you request a paint colour chart before purchase and order paint sample pots to confirm your colour choice.
Wallpapers as seen on your screen can vary in colour, we do advise you obtain a sample(s) of the wallpaper you require prior to ordering. An initial order of up to 4 x A4 Little Greene wallpaper samples and up to 3 paint colour charts are available free of charge. Subsequent sample orders will incur a standard postage and packing charge of £2.50 including VAT.

Proper Use Of Products

Product data and safety sheets are available online for you to download from each specific product page.
Please ensure you are familiar with the correct application methods and coverage information included
In the data sheets. Please contact us if you are unable to find a specific product data sheet.

All products are supplied and provided on the condition that we cannot be held responsible in the event m
they are used for any other purpose than that specified by the manufacturer.
Any recommendations and advice offered are given without legal responsibility. The Decorating Centre.com
shall not be liable to the customer in the event of damage to goods or injury to persons resulting from negligent or improper use or handling of goods by the customer, their employees, agents or members of the
general public or any loss of profit or contracts or other consequential losses of any kind however caused.

To the extent permitted by applicable law, The Decorating Centre.com disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

The Decorating Centre.com shall not be liable to any person for any loss or damage which may arise from
advice given or from the use of any of the information contained in any of the materials on this website.

General

Your purchase of products from The Decorating Ccentre.com will be a contract made in England and under English Law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to you. Your rights are unaffected. The Decorating Centre.com can revise these terms without notice by posting new terms and conditions on the site or by notifying you by e-mail. Further purchase of products after such posting or notification constitutes your acceptance of the revised terms and conditions.

The Decorating Centre.com / Privacy Statement

We pride ourselves in ensuring that all your details are kept safe & secure. You may at anytime request to be removed from our database and or stop any form of advertising by us such as emails. All details about you are completely secure. Our website uses the most up-to-date encryption technologies to take your personal details. We value your custom and are always happy to hear any comments you might have about our service.
At The Decorating Centre.com  we recognise our customer's privacy and as such we will only use the information you give us to process your order and to provide you with the best possible service. We do not sell mailing lists to other companies, nor do we divulge any of your personal details to any other companies or individuals. All your personal details are stored and processed on our secure server.

Data Protection Act 1998

The Decorating Centre.com  supports all aspects and requirements of the Data Protection Act of 1998 and will always work within an environment which has full compliance with the "Act".
Please help The Decorating Centre.com  to keep your records current by notifying us of any changes to your personal details by updating your account or by contacting us via e-mail. To update your account you can log-in and choose "My Account". Please ensure to click "Update Account" when you have made your amendments.
At The Decorating centre.com, information about our customers is an important and integral part of our company, and we are not in the business of selling this information to others.